Frequently Asked Questions
Shipping Info
- Coffees are typically roasted to order
- The roastery is CLOSED on Saturday & Sunday. We do NOT ship out orders on Saturdays or Sundays.
- If you place an order on Friday, it will not ship until Tuesday. Roasted on Monday and Shipped on Tuesday.
- Generally all orders are shipped via USPS (exceptions do happen on occasion).
- We strive to ship packages the next business day from when orders are placed.
- If you received the incorrect order or have an issue with your order please send us a message on our contact form, with your name and order number, so we can promptly resolve any issues you may have.
- Experiencing a delay in your order? Couriers can sometimes experience influxes in orders that might overwhelm and skew expected shipment timeframes. If your order hasn't updated tracking in three days, please feel free to reach out to us for more information.
- My order has been marked delivered but I haven’t received it? Sometimes there are mix-ups with couriers and packages arrive shortly after notifications are received. If you don't see your order 24 hours after delivery notifications, please send us a message so we can assist.
Pickup Info
- Pickup orders are available at our roastery location ONLY. (1114 S. Casino Center Blvd. #1, Las Vegas, NV 89104)
- Our cafes do not facilitate pickup orders, please pickup at the Vegas Arts District only. Please also note that location is open for pickups from 8am-4pm daily.
- Please wait for your shipping/pickup notification BEFORE coming on-site to pickup your coffees, it takes us some time to roast, package and process the order first.
- Still experiencing an issue? Send over a note via our contact form with your name and order number, and we’ll work with you to find a solution.
Coffee Tips
Grind Size, Brew Guides, Water Quality.